Mô tả công việc

The Brand Experience Supervisor is responsible for translating Brand Experience strategy into communication frameworks, experience concepts, and engagement initiatives. The role ensures all customer-facing experiences consistently reinforce Apollo's brand promise and intended emotional outcomes. Key Responsibilities Customer Understanding & Insights Understand parent and student behaviours, expectations, motivations, and engagement patterns across touchpoints. Consolidate customer insights and recommend Brand... Bachelor's degree in Marketing, Communications, Customer Experience, or related fields. Minimum 3 years of experience in one or more of the following areas: Brand Experience, Customer Experience, Communications, Event & Activation, Learning Experience Experience in education, membership, or other relationship-based service industries is preferred. Experience in developing concepts, customer journeys, campaigns, or engagement initiatives is highly desirable. Strong...