Account Manager – Integrated Communications (IMC)

Giới thiệu công ty

Yêu cầu ứng viên

• Experience working within an Advertising, Creative, Digital or Integrated Communications Agency
• Experience across multiple disciplines such as Digital, Social, PR, Production, Influence or Activation
• Experience supporting pitches, proposals and new business development
• Experience mentoring or guiding junior Account team members
• Exposure across IMC, Strategy, Creative, Digital, Social, PR, Influence and Production
• Good presentation and meeting facilitation skills
• Flexible / Hybrid Working Policy
• Opportunities to lead projects, pitches and new business initiatives
• Clear career development opportunities
• Collaboration and learning opportunities across the WowU Influence & Pencil Group ecosystem
• Team activities and internal learning opportunities
• Other benefits in accordance with company policy
• Good command of English
• Opportunities to work with diverse brands and integrated communication campaigns

Mô tả công việc

• The Account Manager – Integrated Communications (IMC) is responsible for managing client relationships and independently leading projects from briefing through execution and final delivery.
• Acting as the key connection point between clients and internal teams, the AM translates client requirements into clear action plans, coordinates cross-functional resources and proactively manages timelines, scope, budget, quality and project risks. Đã dán markdown (1)
• This role requires a strong combination of Client Management, Project Management, Commercial Awareness and Problem Solving, with the ability to manage multiple clients and projects simultaneously.
• Account & Client Management
• Act as the main day-to-day contact point for assigned clients and accounts
• Build and maintain strong, trusted and professional client relationships
• Develop a strong understanding of client businesses, brands, objectives and communication needs
• Receive, clarify and translate client briefs into clear internal requirements
• Manage client expectations around scope, timeline, deliverables and resources
• Proactively communicate project progress, risks, dependencies and potential issues
• Handle day-to-day client issues professionally and escalate when necessary
• Identify opportunities to improve service quality and strengthen client relationships
• Project Management
• Take ownership of projects from briefing through execution and final delivery
• Translate client requirements into clear scopes, deliverables, timelines and action plans
• Coordinate Strategy, Creative, Content, Production, Social, Media, PR and other relevant teams
• Manage multiple projects and priorities simultaneously
• Monitor project progress against agreed timelines, scope and deliverables
• Consolidate client feedback and provide clear direction to internal teams
• Manage revision rounds, approvals, dependencies and key milestones
• Identify potential delays or risks early and develop practical mitigation plans
• Manage scope changes and communicate potential impact on resources, timeline and budget
• Ensure deliverables meet agreed quality standards before client submission
• The original AM scope places direct ownership on the role across planning, execution, timeline, scope and quality control.
• Internal Team Management & Reporting
• Act as the bridge between clients and internal execution teams
• Ensure teams clearly understand priorities, responsibilities, deadlines and expected outputs
• Coordinate resources across different departments
• Identify potential bottlenecks or resource conflicts early
• Maintain project trackers, timelines and status reports
• Track milestones, deliverables, approvals, dependencies, risks and scope changes
• Lead internal project follow-ups and alignment meetings
• Prepare regular client and internal project updates
• Guide and support Account Executives / Senior Account Executives where appropriate
• Budget & Commercial Management
• Manage project budgets in coordination with Account Director / Finance
• Prepare and review quotations, cost estimates and project costs
• Track project costs against approved budgets
• Identify potential cost overruns and commercial risks early
• Monitor scope changes and additional client requests
• Coordinate contracts, POs, invoices and payment-related matters where applicable
• Understand how project decisions impact cost, revenue and profitability
• The full AM role also requires commercial awareness around budget, scope and profitability, without expecting the AM to function as a Finance specialist.
• Problem Solving & Account Growth
• Identify potential problems before they become client-facing issues
• Assess project risks and propose practical solutions
• Coordinate relevant stakeholders to resolve issues effectively
• Escalate critical matters with clear context and recommended next steps
• Identify opportunities based on client needs and ongoing projects
• Recommend additional solutions or services when relevant
• Support proposals, pitches and new business development
• Contribute to client retention and account growth through proactive account management
• MUST-HAVE
• 5+ years of experience in Account Management, Client Servicing, Project Management, Integrated Marketing, Advertising, Digital, Creative Agency or related fields Đã dán markdown (1)
• Proven experience managing multiple clients and projects simultaneously
• Experience managing integrated marketing / communication campaigns
• Strong client communication and relationship management skills
• Strong project management, organizational and time management capabilities
• Ability to manage cross-functional teams and multiple stakeholders
• Strong problem-solving skills and ability to identify risks early
• Good understanding of quotations, project costing, budgets and scope management
• Strong ownership, accountability and decision-making within assigned responsibilities