Tin tuyển dụng Digital Customer Service Center Specialist, Mobility Aftermarket Division (10 Open Positions) tại Bosch Group được JobShip tổng hợp từ jobs.smartrecruiters.com. Xem thêm 7.710+ việc làm marketing đang mở trên JobShip — cập nhật liên tục, lọc theo lương, cấp bậc & địa điểm bằng thanh tìm kiếm thông minh.
Nhân viênMarketing
Digital Customer Service Center Specialist, Mobility Aftermarket Division (10 Open Positions)
Thỏa thuận
District 2, Thu Duc City, Ho Chi MinhFull-timeđăng 59 ngày trước
JD chuẩn JobShipNội dung đã được JobShip sắp xếp lại giúp người đọc hệ thống nhanh hơn
Yêu cầu ứng viên
- Qualifications & Experience
- First professional experience in customer service, customer operations, digital support, process support, automation support, or a comparable environment.
- Experience working with digital tools, case handling, service processes, structured operational workflows, or basic system-supported process execution is an advantage.
- Experience in international or regional customer support environments is a plus.
- Strong customer-centric mindset and commitment to delivering a high-quality service experience.
- Strong problem-solving and analytical skills with the ability to identify patterns, issues, and improvement opportunities.
- Data-aware mindset and confidence working with service KPIs, reports, dashboards, or structured operational data.
- Continuous improvement mindset with a focus on quality, efficiency, standardization, and support for digital optimization initiatives.
- Ability to manage customer requests professionally, accurately, and with empathy.
- Technical & Digital Skills
- Familiarity with CRM systems, case management tools, knowledge bases, Microsoft Office applications, and digital customer support platforms.
- Basic understanding of automation workflows and digital process support solutions, including exposure to tools such as Automation Anywhere A360, UiPath, N8N, or similar platforms, is an advantage.
- Exposure to dashboards, reporting tools, API-based integrations, low-code/no-code platforms such as OutSystems, and structured workflow tools is a plus, without requiring deep technical specialization.
- Basic awareness of Python-based automation, chatbot or copilot-supported service tools, and AI or LLM-enabled solutions is desirable to support continuous digital improvement initiatives.
- SAP SD knowledge and familiarity with collaboration or versioning environments such as Git/GitHub would be beneficial.
- Proficiency in German would be a significant asset.
- Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the digital transformation era
- Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field.
- Customer Focus
- Language
- Additional Information
- Committed 13th month bonus
- Collaboratively yearly performance bonus
- Meal & Parking allowances
- Premium insurance for employee
- Flexible benefits
- Domestic and international training opportunity
- Career development program with buddy and mentoring program
- Good benefits of company activities, team building and year end party
- Disclaimer:
- Bosch does not charge any fees from candidates for interview participation under any circumstances
- Bosch does not request candidates to download applications or click on any links that require fees or lack credibility
- Bosch does not collect personal information without permission
- Excellent written and verbal communication skills in English.
- Strong communication and collaboration skills with the ability to work effectively in cross-functional teams.
- Reliable, structured, and service-oriented working style with strong attention to detail.
- Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment.
- Candidates are advised to verify the authenticity of recruitment information by visiting Bosch's official career website (https://careers.smartrecruiters.com/BoschGroup/vietnam) or contacting Bosch directly through official communication channels
- If you encounter any suspicious activity or have doubts about the legitimacy of recruitment communications, please report them immediately to Bosch Vietnam
Mô tả công việc
- Customer Support Operations
- Handle customer inquiries and service requests across digital support channels such as email, chat, self-service platforms, and back-office processes.
- Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations.
- Support issue resolution, escalation handling, and follow-up activities in close cooperation with internal stakeholders.
- Contribute to a professional, collaborative, and customer-centric team environment.
- Performance & Process Support
- Use established KPIs, dashboards, and customer feedback to monitor service quality and identify improvement potential in daily operations.
- Document recurring issues, process gaps, and customer pain points, and support the implementation of corrective actions.
- Contribute reliable operational input for reporting, analysis, and continuous service improvement.
- Digital Enablement & Continuous Improvement
- Support the adoption and effective use of AI-supported customer care solutions, automation workflows, and digital service tools in daily operations.
- Participate in process improvement initiatives to increase efficiency, standardization, and customer satisfaction.
- Collaborate with business, operations excellence, IT, process, and AI expert teams to test, refine, and implement improved ways of working.
- Maintain accurate documentation, work instructions, and knowledge content to support consistent service delivery.
- Ensure compliance with internal processes, quality standards, and governance requirements.