CRM Engineer

Giới thiệu công ty

Yêu cầu ứng viên

• Required Skills & Experience
• Expert-level experience with HubSpot CRM
• Experience building AI agents and multi-agent systems
• Strong data science and analytics experience
• Experience creating automated marketing and sales processes
• Experience with marketing attribution, campaign analytics, and lead management
• Experience with Python or JavaScript
• Experience integrating APIs and third-party SaaS platforms
• Experience with vector databases, Retrieval-Augmented Generation (RAG), and AI orchestration platforms
• Experience implementing AI-powered CRM solutions in healthcare or SaaS organizations
• Data Science
• Formal training or certifications in Artificial Intelligence and Data Science.
• Knowledge of LLMs, prompt engineering, and AI orchestration frameworks
• Strong understanding of customer lifecycle management
• Excellent SQL and data analysis skills
• Ability to translate business requirements into scalable technical solutions
• Familiarity with HubSpot Operations Hub
• Knowledge of sales enablement technologies
• Understanding of customer journey mapping and revenue operations (RevOps)
• Data-Driven Decision Making
• Enhance reporting and forecasting with advanced analytics.
• Bachelor's degree or higher in:
• Engineering
• Artificial Intelligence
• Strong background in CRM architecture and workflow automation
• Strong analytical, troubleshooting, and problem-solving abilities
• Customer-Centric Design
• Collaboration
• Success Measures
• Within the first 12 months, this role will:
• Deploy AI-powered agents that automate key marketing and sales workflows.
• Increase sales team productivity through intelligent CRM automation.
• Improve lead conversion rates through AI-driven nurturing and scoring.
• Reduce manual CRM administration through intelligent process automation.
• Build scalable AI infrastructure that supports future growth initiatives.

Mô tả công việc

• Job Purpose and Role
• We are seeking an innovative Customer Relationship Management (CRM) Engineer who is passionate about building intelligent systems that transform marketing, sales, and customer engagement.
• This role is ideal for someone who thrives at the intersection of CRM architecture, AI, automation, and data science.
• You will lead the design and implementation of AI-powered workflows, autonomous agents, and scalable customer engagement processes that improve lead generation, qualification, nurturing, and sales execution.
• If you're excited about agentifying marketing and sales operations using AI, large language models, and advanced automation, we'd love to hear from you.
• Design, build, and optimize AI-driven marketing and sales workflows within HubSpot CRM.
• Develop autonomous AI agents and chains of agents to automate customer engagement, lead qualification, follow-up, and internal sales operations.
• Architect CRM automation that improves efficiency across the entire customer lifecycle.
• Analyze customer and marketing data to uncover insights that improve campaign performance and sales conversion.
• Collaborate with Marketing, Sales, Product, and Executive teams to implement data-driven growth strategies.
• Design and maintain CRM data models, integrations, and reporting dashboards.
• Build predictive models and AI solutions that improve lead scoring, segmentation, and customer retention.
• Evaluate and implement emerging AI technologies that enhance CRM capabilities.
• Ensure CRM data integrity, governance, and best practices.
• Monitor automation performance and continuously optimize AI workflows.

Địa điểm & thời gian làm việc

• Job Type: Full-time - Independent Contractor
• Location: Remote
• Hours: Must be available during standard US business hours (9:00 AM – 5:00 PM EST or 8:30 AM – 4:30 PM EST)
• This job description outlines the general responsibilities of the role and is not exhaustive. Additional duties may be assigned as needed to support business operations.
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