CRM & Promotion Executive (Retail/ Shoppingmall)

Yêu cầu ứng viên

• Minimum 2 years of experience in Promotion, Event Management, CRM, Retail Marketing.
• Monitor service standards and operational readiness to deliver a seamless customer experience.
• Experience in organizing promotional events and managing promotional gifts or redemption programs is highly preferred.
• Proficiency in Microsoft Office; experience with CRM systems is an advantage.
• Promotion Campaign, Event & Gift Management
• Plan and execute monthly, quarterly, and seasonal promotional campaigns to drive customer traffic and sales.
• Collaborate with internal departments, tenants, agencies, and external partners to implement promotional campaigns and recruiting LS.POINT member events effectively.
• Manage the end-to-end development of promotional gifts, including concept planning, supplier sourcing, quotation, request design, purchasing, quality control, and delivery.
• Plan gift procurement and inventory to ensure sufficient stock for all promotional campaigns.
• Oversee gift redemption operations, monitor stock movement, and ensure accurate inventory records and reporting.
• Supervise on-site campaign and event execution, ensuring smooth operations and prompt issue resolution.
• Prepare post-campaign reports and analyze campaign performance to identify improvement opportunities.
• Develop and implement member-exclusive promotions and loyalty campaigns.
• Monitor campaign performance and customer insights to improve CRM effectiveness.
• Ensure efficient daily operations of the Service Lounge during promotional campaigns and member activities.
• Coordinate with relevant departments to resolve operational issues and support smooth campaign execution.
• Provide operational guidance and campaign briefings to frontline staff.
• Flexible and willing to support campaigns and events outside regular office hours when required.
• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Coordinate with relevant authorities to obtain necessary permits and ensure compliance for promotional activities.
• Coordinate with Service Lounge and Operations teams to ensure a smooth and efficient gift redemption process.
• LS.POINT CRM & Loyalty Program Management
• Manage and optimize the LS.POINT membership application to enhance customer engagement and retention.
• Service Lounge Operations
• Review customer feedback and operational performance, and recommend improvements to enhance service quality and efficiency..
• We are looking for someone who is:
• Responsible, reliable, and committed to delivering high-quality work.
• Passionate about promotions, events, and customer engagement.
• Comfortable working in a fast-paced retail environment and managing multiple priorities.
• Good command of English.
• Plan and organize member events, activations, and engagement programs to increase membership acquisition and loyalty.
• Strong project coordination, planning, and multitasking skills.
• Good analytical and reporting skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proactive, energetic, and willing to take ownership of projects.
• Detail-oriented with strong planning and inventory management skills.
• Strong in communication, coordination, and stakeholder management.