Tin tuyển dụng CRM Team Lead tại GALAXYJOY JSC được JobShip tổng hợp từ VietnamWorks. Xem thêm 46 việc làm CRM & Lifecycle / Email trong 7.750+ việc làm marketing đang mở trên JobShip — cập nhật liên tục, lọc theo lương, cấp bậc & địa điểm bằng thanh tìm kiếm thông minh.

Danh sách việc làm

Trưởng nhóm/Giám sátCRM

CRM Team Lead

Lưu tin

Chia sẻ

GALAXYJOY JSC

Thỏa thuận

Hồ Chí Minh·Full-time·đăng 25 ngày trước

Hạn nộp hồ sơ

📅

Nhà tuyển dụng công bố

20/08/2026 — còn 5 ngày

JD chuẩn JobShipNội dung đã được JobShip sắp xếp lại giúp người đọc hệ thống nhanh hơn

Kinh nghiệm

Từ •• năm

Kỹ năng chính

•• · •• · ••

Quyền lợi nổi bật

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Yêu cầu ứng viên

• Experience: from 5 years of experience in CRM, MarTech, or Marketing Operations, preferably within Fintech, E-commerce, FMCG or Travel sectors. Proven track record of managing complex CRM platforms at scale (millions of users).
• Technical Proficiency: Hands-on experience with Marketing Automation platforms (e.g., Insider, MoEngage, Clevertap) and App Analytics tools (AppsFlyer, GA4).
• Capping and Channel Priority, to prevent over-communication and ensure a premium user experience.
• One" experiences at scale.
• Expert-level proficiency in Marketing Automation tools (Insider, Clevertap, or MoEngage).
• Strong understanding of Data Structures, APIs, and App Event tracking.
• Ability to use SQL for data extraction and BI tools (Tableau/PowerBI) for analysis is a major plus.
• Analytical Mindset: You enjoy solving "data puzzles" and building systems that run automatically.
• Comfortable with data, analytics, CRM and loyalty programs coupled with creativity and a passion for branding
• A hunger to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
• Entrepreneurial, self-starter with hands-on approach
• The CRM Team Lead is the strategic owner of SkyJoy’s Marketing Technology (MarTech) stack. In this role, you act as the "MarTech Brain" behind the Growth and Marketing department. Your mission is to build a robust data infrastructure, implement advanced
• automation logic, and ensure data integrity across all platforms. You provide the high-octane
• "data fuel" and automated "delivery systems" that enable the Growth and Marketing to execute high-performing, full-funnel campaigns.
• Data Integration: Collaborate with the Product, Tech & Data teams to ensure seamless API integrations and real-time data flows between Vietjet, Banking partners,
• Tool Optimization: Evaluate and implement new MarTech tools (CDP, Referral engines, Gamification modules) to enhance the platform's capabilities.
• Data Enrichment & Advanced Segmentation:
• o Unified Customer View: Build and maintain the "Golden Profile" for millions of SkyJoy members by unifying behavioral, transactional, and demographic data.
• o Data Quality Governance: Ensure data hygiene and accuracy. You are responsible for identifying and fixing data gaps that prevent personalized marketing.
• Automation Logic & Redemption Strategy:
• o Personalization Frameworks: Build dynamic content templates and recommendation logic that allow the Growth team to deliver "Segment-of-
• Education & Work Experience
• BA/BS/Marketing degree (in lieu of degree, five years of relevant work experience)
• Skills & Personal Attributes
• Culture Fit: Proactive, creative, and capable of designing "low-cost, high-impact" experiments to achieve rapid scale in a dynamic environment.
• Detail-oriented with the ability to manage projects from inception through execution
• Excellent communication skills, both verbal and written

Mô tả công việc

• Mô tả công việc/ Job Description:
• MarTech Infrastructure & Ownership: Serve as the Product Owner and administrator for the Marketing Automation Platform (e.g., Insider, Clevertap,
• MoEngage).
• and the SkyJoy CRM.
• o Orchestration Logic: Establish the "rules of engagement," including Frequency
• o Redemption Engine: Design the technical logic for the "Burn" (Redemption) ecosystem—creating automated triggers that nudge users to spend SkyPoints based on their specific interests.
• Measurement & Experimentation Infrastructure:
• (Control groups, Multi-variate testing) to measure the incremental lift of CRM activities.
• o LTV Analytics: Work with BI teams to build automated dashboards tracking
• Lifetime Value (LTV), Churn Risk, and Point Velocity.

Quyền lợi

• o Automated Segmentation: Develop sophisticated, real-time segments (RFM,
• Propensity models) that the Growth and Marketing team can "plug and play" into their acquisition and retention flows.
• Other tasks assigned by the Head of Growth and Marketing.
• o A/B Testing Framework: Design the technical environment for rigorous testing

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