Social Community Manager

Hồ Chí Minh·Full-time·Thứ 2 – Thứ 6·đăng 20 ngày trước

Mô tả công việc

JOB DESCRIPTION - COMMUNITY MANAGER 1. Strategic Planning & Community Development ● Collaborate with Planning team to co-develop integrated proposals aligned with brand objectives and communication direction. ● Build KOL/KOC & Community strategy that supports overall campaign concept and ensures effective Social Outreach. Lead the development of Social Outreach approach as a key value driver in proposals, ensuring KOL/KOC and community strategies are designed to spark engagement, amplify narratives, and create measurable buzz rather than purely deliverables. ● Identify, evaluate and propose suitable influencers, communities, and platforms based on brand fit, audience relevance and budget efficiency. ● Proactively connect with partners (KOLs, communities, suppliers) for quotation, negotiation and relationship building. 2. Campaign Execution & Performance Management ● Lead and manage execution with KOL/KOC, community pages/groups to ensure clear briefing and consistent content quality. ● Oversee campaign rollout to ensure delivery of committed KPIs within timeline and budget. ● Monitor content performance, optimize in real-time, and ensure alignment with brand tone & communication objectives. ● Manage brand's social channels: content scheduling, community engagement (comment/inbox), and activation activities (minigames, contests, etc.). ● Handle contracts, documentation, and coordination with influencers, communities, and suppliers. ● Prepare performance reports, derive insights, and recommend next steps for brand growth post-campaign. ● Work closely with internal teams and external stakeholders to ensure seamless execution. 3. Team Coaching & Quality Control ● Guide and coach team members in execution, mindset, and community management best practices. ● Review and ensure quality control across team outputs (plans, reports, content, operations). ● Build processes, templates, and protocols to improve team efficiency and consistency. ● Act as the escalation point: proactively handle issues, provide solutions, and communicate clearly with stakeholders. ● Foster a proactive, ownership-driven working style within the team. REQUIREMENT ● Minimum 5 years of experience in digital marketing, advertising, or client services. Have at least 2-3 years of working experience in the related position. ● Experience working with KOLs/ influencers/ communities/ booking suppliers. ● Deeply understanding of the Tiktok platform. Have experience operating Livestream or working with KOL, and KOC on TikTok. ● Knowing and following many influencers in many fields on social channels such as Facebook, Instagram, Youtube, TikTok,... is a plus. ● Ability to work independently and adapt to change quickly. Careful, enthusiastic, responsible, hard-working, quick action. BENEFITS: ● Working time: Mon - Fri, [protected info] ● Professional and dynamic agency environment. ● Full salary during probation period ● Laptop provided for official staff ● 13th month salary, Social insurance, Health insurance and Unemployment insurance, periodic health check. ● Bonding activities: team-building, company trip, year-end party, ... ● Training from Leader, participating in courses & events of Facebook, Google, Zalo .. ● Parking allowance, birthday gift, ... ● Performance and salary review annually Thông tin chung • Thu nhập: Thỏa thuận