Tin tuyển dụng [SSC] Senior/ CRM Specialist tại Pharmacity được JobShip tổng hợp từ corp.pharmacity.vn. Xem thêm 29 việc làm CRM & Lifecycle / Email trong 6.030+ việc làm marketing đang mở trên JobShip — cập nhật liên tục, lọc theo lương, cấp bậc & địa điểm bằng thanh tìm kiếm thông minh.
Nhân viênCRM
[SSC] Senior/ CRM Specialist
PH
Thỏa thuận
VietnamFull-timeđăng 3 ngày trước
JD chuẩn JobShipNội dung đã được JobShip sắp xếp lại giúp người đọc hệ thống nhanh hơn
- Kinh nghiệm
- Từ 3 năm
- Kỹ năng chính
- CRM / LoyaltyExcel / Google SheetsPhân tích dữ liệuQuản lý dự ánA/B Testing
Yêu cầu ứng viên
- 3 years of experience in CRM or Data Analysis roles.
- Hands-on experience with CRM/CDP platforms and marketing automation tools.
- Experience in Retail, E-commerce, or FMCG industries is preferred.
- Solid understanding of CRM metrics: Retention, Reactivation, Churn, CLV, Cohort analysis.
- Bachelor or advanced Degree in Marketing, Business Administration, Data Analytics, Economics, or related.
- Analytical skills (advanced Excel required)
- Good project management and cross-functional collaboration skills.
- Detail-oriented with strong logical thinking.
Mô tả công việc
- Job Purpose or Summary
- CRM Specialist will support CRM Department on the execution of Pharmacity CRM campaign & user growth, all member activities planning and campaigns management.
- CRM Planning & Strategy
- Develop monthly, quarterly, and annual CRM plans aligned with business objectives (Sales Growth, Purchase Frequency, Retention, Reactivation).
- Segment customer base and propose targeted strategies for different groups (New, Existing, Churned, VIP, etc.).
- Collaborate with Stakeholders to align campaigns with seasonal priorities and category focus.
- Design and implement test & learn frameworks (A/B testing, control groups, uplift measurement).
- Data Analysis & Reporting
- Analyze customer behavior including cohort analysis, churn rate, retention rate, purchase frequency, ABV, and CLV.
- Evaluate CRM campaign performance (SMS, ZNS, App Push, Email, etc.)
- Build dashboards/ tracker and deliver weekly/monthly/quarterly performance reports.
- Generate actionable insights and optimization recommendations based on data.
- Campaign Operations
- Set up and execute campaigns through CRM platforms (SMS, Zalo, App Push, Marketing Automation flows).
- Manage campaign timelines to ensure on-time execution.
- Tailor messaging by customer segment.
- Monitor and optimize campaigns during execution (budget allocation, segmentation adjustments).
Việc làm tương tự
Loyalty & CRM Executive12–15 trCông Ty TNHH TM Xuất Nhập Khẩu Isu · Hà NộiTrưởng Nhóm CRM & Chăm Sóc Khách Hàng25–50 trCông Ty TNHH Thời Trang ZONBIG · Hồ Chí MinhNhân Viên Email Marketing8–12 trCÔNG TY TNHH GOBEYOND · Hồ Chí MinhCRM & Lifecycle Marketing SpecialistCông ty Cổ Phần Y tế PW · Hồ Chí MinhEmail Marketing10–15 trCông ty TNHH Thương mại và Dịch vụ Diệp Dương Toàn cầu · Hà NộiNhân Viên Email Marketing9–15 trCÔNG TY CỔ PHẦN DỊCH VỤ GEARCORN · Hà Nội
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